Where is my order?
Once your order has been dispatched, we send you an email containing a tracking number and a link to follow your parcel.
Can't find the email?
- Check your spam or promotions folder — dispatch emails sometimes land there.
- Confirm the email address you used at checkout.
- Your order may not have been dispatched yet. Your order is prepared after you place it, so there is a short window before tracking becomes available.
Tracking hasn't updated in a while
Tracking can pause for several days while a parcel moves between carriers or clears customs. This is normal and usually resolves on its own.
Still stuck?
Contact us with your order number and we will chase it up for you.