Refund policy

DRAFT — NOT FOR PUBLICATION. This document is a working structure. It must be reviewed by a qualified adviser and every [TO CONFIRM] field completed before the store accepts a single order.

Your right to cancel

If you are a consumer in the United Kingdom, you have the right to cancel this contract within a set period without giving a reason.

[TO CONFIRM] Cancellation period: ___ days from the day you receive the goods.

To exercise the right to cancel, inform us of your decision by a clear statement sent to [TO CONFIRM] ___@colourivo.com. You may use the model cancellation form, but it is not obligatory.

Effects of cancellation

We will reimburse all payments received from you, including the standard delivery costs, without undue delay and no later than [TO CONFIRM] ___ days after the day we receive the goods back or you supply evidence of return, whichever is earlier.

We will make the reimbursement using the same means of payment you used for the initial transaction. You will not incur any fees as a result of the reimbursement.

[TO CONFIRM] Who bears the direct cost of returning the goods: ___

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Return address

[TO CONFIRM] ___

Faulty, damaged or misdescribed goods

Your legal rights under the Consumer Rights Act 2015 are not affected by this policy. If goods are faulty, damaged in transit or not as described, contact us with your order number and a photograph. We will arrange a replacement or a full refund at no cost to you.

Exceptions

[TO CONFIRM] Any lawful exclusions must be listed here.

How to start a return

Email [TO CONFIRM] ___@colourivo.com with your order number and what you would like to do. We will reply with instructions.