Version 1.0 · Effective 12 August 2026
This policy forms part of our Terms of Sale.
What delivery costs
- Tracked UK delivery £4.99
- Free on orders £49.99+
The £49.99 threshold is calculated on the merchandise subtotal — that is, the value of the products in your basket after any discount has been applied, and before delivery is added. The delivery charge is applied once per order, however many items you buy.
The delivery charge that applies to your order is shown at checkout before you pay, and it is included in the total. The total shown at checkout is the total you pay us.
Where we deliver
We deliver to addresses in England, Scotland and Wales only.
We do not deliver to Northern Ireland, Jersey, Guernsey or the Isle of Man, and we cannot deliver to any address outside the United Kingdom. If you enter an address we cannot deliver to, checkout will tell you before you pay.
How long delivery takes
Estimated delivery: around 15 days.
This is an estimate, not a guarantee. Delivery times can vary with carrier schedules, customs processing and the time of year.
Unless we agree a different time with you, we will deliver your order within 30 days of the day the contract between us is formed. The contract is formed when we send you a dispatch confirmation email, as explained in our Terms of Sale.
How your order is prepared and sent
We do not hold stock in a United Kingdom warehouse. Your order is prepared by our manufacturing partner and sent directly to you.
Orders enter processing as soon as your payment is confirmed. We will always try to help if you need to change or stop an order, but once processing has started we cannot guarantee that we can amend it or prevent it being dispatched. That does not affect your right to change your mind, which is set out in our Returns, Cancellations & Refunds Policy.
Once your order has been dispatched we will email you a dispatch confirmation with a tracking number so that you can follow your parcel.
What you pay us
The amount you pay at checkout is the full amount payable to us. We do not add charges afterwards, and we will never ask you for more money to release or complete your order.
If you are ever contacted and asked to pay an unexpected charge in order to receive your COLOURIVO order, please do not pay it before speaking to us. Email support@colourivo.co.uk with your order number and a photograph or screenshot of the request, and we will look into it and tell you what it is and what to do.
Tracking your order
Your dispatch confirmation email contains a tracking number and a link. Tracking information can take a day or two to start updating after dispatch.
Tracking can also pause for several days while a parcel moves between carriers or clears customs. This is normal and does not usually mean anything is wrong.
If your order is late
If your order has not arrived within the expected window, email support@colourivo.co.uk with your order number and we will investigate and keep you updated.
You also have legal rights if delivery is late:
- If we do not deliver within 30 days of the contract being formed, or within any different time we agreed with you, you can give us a new, reasonable deadline. If we miss that too, you can cancel the order and we will refund you in full.
- If you told us before ordering that delivery by a particular date was essential, or if it was obvious from the circumstances, you can cancel immediately when that date passes, and we will refund you in full.
- If only part of your order is affected, you can cancel just that part and we will refund it.
These rights come from section 28 of the Consumer Rights Act 2015, and they are in addition to your right to change your mind. If you end the contract for late delivery, we refund everything you have paid without undue delay.
If your order arrives damaged, incomplete or faulty
Please email support@colourivo.co.uk with your order number and a photograph. Your rights, and our Full-Set Guarantee, are set out in our Returns, Cancellations & Refunds Policy.
If your parcel is lost
Until your order is delivered to you it is our responsibility, not yours. If tracking shows your parcel is lost, or it has not arrived and tracking has not updated for a prolonged period, contact us and we will either send a replacement or refund you. You do not have to chase the carrier yourself.
Delivery addresses
Please check your delivery address carefully before you pay. We can usually correct an address before your order is dispatched, but not afterwards. If you spot a mistake, email support@colourivo.co.uk immediately with your order number and the correct address, and we will do what we can.
Contact
RASMETAK LTD, trading as COLOURIVO. Registered in England and Wales, company number 17375941. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. Email support@colourivo.co.uk.
Our registered office is an address for formal correspondence only. It is not a shop and it is not a returns address; please do not send goods there.