Delivery
Version 1.2 · Effective 18 September 2026
This page explains how COLOURIVO delivers orders: where we deliver, what it costs, how long it takes and where your order is sent from. It should be read with our Shipping Policy and Terms of Sale.
Where we deliver — please read before ordering
United Kingdom: we deliver to mainland Great Britain — England, Scotland and Wales.
International: we also deliver to the United States, Canada, Australia, France, the Republic of Ireland and Madagascar. Use the country selector in the site header to shop in your country: prices are then shown in your currency and the delivery charge and free-delivery threshold shown across the store are the ones that apply to you.
We cannot deliver to Northern Ireland, Jersey, Guernsey, the Isle of Man, or any country not listed above. If you enter an address in one of those places, checkout will not offer any delivery option and the order cannot be completed. There is no rate configured for those addresses, so the order will simply not go through. We would rather you knew that here than found out at the payment step.
If you live somewhere we do not yet deliver and would like us to let you know when we can, email support@colourivo.co.uk.
Delivery cost
One tracked delivery charge per order, and free tracked delivery once the qualifying merchandise subtotal reaches the threshold for your destination. The threshold is based on the value of qualifying products after discounts and before delivery is added. The applicable charge and the final total are always shown at checkout before you pay.
| Destination | Tracked delivery | Free tracked delivery from |
|---|---|---|
| Mainland Great Britain | £4.99 | £58.99 |
| Republic of Ireland | £16.99 | £99.99 |
| France | £15.99 | £99.99 |
| United States | £20.99 | £119.99 |
| Canada | £21.99 | £129.99 |
| Australia | £23.99 | £139.99 |
| Madagascar | £32.99 | £199.99 |
The rates and thresholds are set in pounds sterling. When you shop in another currency, the store converts them at the current exchange rate and rounds to the nearest whole unit (or to .95 in euro), so the figure you see in your currency may move slightly from day to day. Checkout shows the exact amount before you pay.
Oversized products are delivered within mainland Great Britain only. That covers artist's easels, bundles that include an easel, and stretched canvases 40 cm and larger. These products are not offered when the store is set to a country outside the UK, so they cannot be added to an international order.
Import duties and taxes on international orders
COLOURIVO is based in the United Kingdom. Our prices and delivery charges do not include any import duty, customs fee or local tax that your country may apply to a parcel arriving from abroad. Where such a charge applies, it is collected by the carrier or customs authority on arrival and is your responsibility. We do not offer duties-prepaid delivery, and we cannot predict whether a charge will apply to a particular order, because that depends on your country's rules and thresholds at the time of import.
No UK VAT is charged on COLOURIVO orders, so there is no UK tax to deduct or reclaim on an international order.
How long delivery takes
Mainland Great Britain: estimated delivery is around 15 days from order confirmation. International: estimated delivery is around 2–3 weeks from order confirmation. These are estimates, not guaranteed arrival dates, and we do not offer a next-day or express option.
The estimate covers order processing and transit, including international transit. Carrier schedules, customs and border processing, severe weather, public holidays and peak periods can affect the actual date. Unless a different period is agreed with you, goods will be delivered within the period required by applicable consumer law, and in any event within 30 days after the contract is formed.
Where your order is sent from
COLOURIVO does not hold stock in a United Kingdom warehouse. Every order is prepared by our manufacturing and fulfilment partner and sent directly to the delivery address you enter at checkout. Depending on the product, that fulfilment route may be outside the United Kingdom, including China. That is the main reason the estimate is measured in weeks rather than days.
COLOURIVO remains the seller. Your contract is with RASMETAK LTD, and your consumer rights, your support and any refund are our responsibility — not the partner's and not the carrier's. You should always contact us, not a factory or a carrier, if something goes wrong.
Preparation, dispatch and changes
Processing may begin shortly after payment is confirmed. If you need to correct an address or request a cancellation, email support@colourivo.co.uk immediately with your order number. We will try to help, but we cannot guarantee an amendment once preparation or dispatch has begun.
Your statutory cancellation rights are unaffected by this. Even if we cannot stop an order, you may still cancel and return it — see Returns & Refunds.
Tracking
We send a dispatch email with tracking information when the order leaves the fulfilment partner. Tracking can take up to two working days to begin updating and may pause while a parcel moves between carriers or through customs and border processing. A pause is common on a route of this length and is not by itself a sign that anything is wrong.
For help reading a tracking status, see Track Your Order.
Late, lost or damaged parcels
COLOURIVO remains responsible for the goods until they are delivered to you or to a person you nominated. You do not have to chase the carrier yourself.
If a parcel is materially late, appears lost, or arrives damaged or incomplete, email support@colourivo.co.uk with your order number and any useful photograph or tracking screenshot. We will investigate and provide the remedy required by your legal rights and our applicable policies.
If we do not deliver within 30 days after the contract is formed, or within another period agreed with you, you may give us a reasonable additional deadline. If we miss that deadline, you may end the contract and receive the refund required by law.
Unexpected payment requests
COLOURIVO will not add another store delivery or handling fee after checkout. On an international order, a genuine request for import duty or tax may come from the carrier or customs authority, as explained above. Any other request for money in connection with a COLOURIVO delivery — or any request you are unsure about — should not be assumed genuine. Contact us before paying and include a screenshot or photograph of the request so that we can check it with you.
Address accuracy
Please check the delivery address before payment. If you notice an error, contact us immediately. A correction may not be possible after dispatch, and extra costs caused by an incorrect or incomplete address may be charged where the law permits and the cost was reasonably incurred. We will still give you reasonable help to recover or redirect a parcel where that is possible.
Contact
Email support@colourivo.co.uk and include your order number. Full statutory business information is in our Legal Notice.