Shipping policy

DRAFT — NOT FOR PUBLICATION. Every figure below is a placeholder. Do not publish until the manufacturing partner has confirmed each point in writing.

How your order is prepared

Your order begins its journey after you place it. Our manufacturing partner prepares your items before they are dispatched directly to you.

[TO CONFIRM] Preparation window: ___ working days.

Where we deliver

[TO CONFIRM] Destinations at launch: ___

Delivery services and charges

[TO CONFIRM] Tracked delivery: ___ , estimated transit ___ working days.

[TO CONFIRM] Free tracked delivery threshold: ___

Import duties and taxes

[TO CONFIRM] This clause must state plainly whether the customer will be asked to pay anything further on delivery, and must match the shipping terms actually agreed with the manufacturing partner.

Tracking

You will receive an email with a tracking number once your order is dispatched.

Delays

Tracking can pause while a parcel moves between carriers or clears customs. If your order has not arrived within the expected window, contact us with your order number and we will investigate.

Incorrect addresses

Please check your delivery address carefully at checkout. We can usually amend an address before dispatch, but not after.