Shipping policy

This policy forms part of our Terms of Sale. Version 1.2, effective 18 September 2026.

Delivery charges

One tracked delivery charge per order, and free tracked delivery when the qualifying merchandise subtotal reaches the threshold for the destination:

  • England, Scotland and Wales: £4.99 per order; free from £58.99
  • Republic of Ireland: £16.99 per order; free from £99.99
  • France: £15.99 per order; free from £99.99
  • United States: £20.99 per order; free from £119.99
  • Canada: £21.99 per order; free from £129.99
  • Australia: £23.99 per order; free from £139.99
  • Madagascar: £32.99 per order; free from £199.99

The threshold is calculated using the merchandise subtotal after discounts and before delivery and taxes. The delivery charge is applied once per order, not once per item. Charges and thresholds are set in pounds sterling; when you shop in another currency they are converted at the current exchange rate and rounded, and the exact amount is shown at checkout before you pay.

Where we deliver

We currently deliver to addresses in England, Scotland and Wales, and to the United States, Canada, Australia, France, the Republic of Ireland and Madagascar.

We do not currently deliver to Northern Ireland, Jersey, Guernsey, the Isle of Man or any country not listed above. If checkout does not offer a delivery rate for an address, we cannot accept that order.

Oversized products (artist's easels, bundles that include an easel, and stretched canvases 40 cm and larger) are delivered within England, Scotland and Wales only and are not offered for sale to other destinations.

Import duties and taxes

We are based in the United Kingdom and do not charge UK VAT. For deliveries outside the United Kingdom, our prices and delivery charges do not include any import duty, customs fee or local tax that the destination country may apply. Where such a charge applies, it is collected by the carrier or customs authority on arrival and is payable by you. We do not offer duties-prepaid delivery.

Estimated delivery time

England, Scotland and Wales: around 15 days from order confirmation. Other destinations: around 2–3 weeks from order confirmation.

These are estimates rather than guaranteed dates. The estimate includes normal processing and transit time and may be affected by carrier schedules, customs and border processing, severe weather, public holidays or other events outside our reasonable control.

Unless we agree a different time with you, we will deliver within 30 days after the contract is formed. Our Terms of Sale explain when the contract is formed.

How orders are fulfilled

We do not hold stock in a United Kingdom warehouse. Orders are prepared by our manufacturing and fulfilment partner and sent directly to the delivery address entered at checkout.

Processing may begin shortly after payment is confirmed. If you need to correct or cancel an order, email support@colourivo.co.uk as soon as possible. We will try to help, but cannot guarantee an amendment once processing or dispatch has begun. Your statutory cancellation rights remain unaffected; see our Return Policy.

Tracking

When the order is dispatched, we will send a dispatch confirmation containing tracking information. Tracking may take up to two working days to begin updating and can pause while a parcel moves between carriers or through customs and border processing.

Charges after checkout

We will not add a COLOURIVO delivery or handling charge after checkout. On a delivery outside the United Kingdom, a genuine request for import duty or tax may come from the carrier or customs authority, as explained above. If anyone else asks you to make an unexpected payment to release a COLOURIVO parcel, or you are unsure whether a request is genuine, do not pay before contacting us. Email support@colourivo.co.uk with your order number and a screenshot or photograph of the request so that we can investigate.

Late delivery

If your order has not arrived within the estimated period, email support@colourivo.co.uk with your order number. We will investigate with the carrier and keep you updated.

If we do not deliver within 30 days after the contract is formed, or within another period agreed with you, you may give us a reasonable additional deadline. If we miss that deadline, you may end the contract and receive the refund required by law. Where delivery by a particular date was essential and this was agreed or clear before the order, you may have the right to end the contract when that date is missed.

Lost, damaged or incomplete parcels

The goods remain our responsibility until they are delivered to you or a person identified by you to take possession. If a parcel is lost in transit, contact us; after investigation we will provide the remedy required by law, which may be a replacement or refund. You do not need to pursue the carrier yourself.

If an order arrives damaged, faulty or incomplete, email support@colourivo.co.uk with your order number and, where reasonably available, photographs of the item and packaging. See our Return Policy for your rights and the Full-Set Guarantee.

Delivery address

Check the delivery address carefully before payment. If you notice an error, contact us immediately. We will try to correct it before dispatch, but cannot guarantee a change once processing or dispatch has begun. We are not responsible for a failed delivery caused solely by an incorrect or incomplete address supplied by the customer, although we will provide reasonable assistance to recover or redirect the parcel where possible.

Contact

RASMETAK LTD, trading as COLOURIVO. Registered in England and Wales, company number 17375941. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. Email: support@colourivo.co.uk.

The registered office is for formal correspondence only. It is not a shop or parcel-return address.