Contact Us

Questions about an order, a delivery or a guarantee claim come straight to COLOURIVO.

Version 1.0 · Effective 12 August 2026

Contact COLOURIVO

Email: support@colourivo.co.uk
Telephone: +44 7848 489771 (UK: 07848 489771)

Email is our primary support channel for order-specific matters because it gives both sides a written record. Use it for questions before purchase, order support, delivery issues, cancellations, returns, refunds, product problems, Full-Set Guarantee claims, complaints and privacy requests. Include your order number where relevant.

We do not advertise fixed telephone support hours or promise a response within a specific number of hours. If a call is not answered, email us and include the number you called from if you would like us to identify the call.

Who you are buying from

COLOURIVO is operated by RASMETAK LTD, and your purchase contract is with RASMETAK LTD. Full statutory information, including the company number and registered office, is in our Legal Notice.

The registered office is not a shop, visitor location or parcel-return facility. Email us for the applicable parcel-return instructions. A statutory cancellation notice does not require our prior approval.

Complaints process

1. Tell us what happened

Email support@colourivo.co.uk and include:

your order number, where relevant;
a clear description of what happened; and
the outcome you are requesting.

Photographs may help with a visible product or parcel problem, but are not required where another form of evidence is more appropriate.

2. Our response

We will acknowledge the complaint, investigate it and explain the outcome. If more time is reasonably needed, we will provide an update. If you disagree with the outcome, reply and request a review by the company director, explaining what you believe was missed.

3. Independent options

We are not currently committed to use a particular alternative dispute resolution provider. This does not affect your legal rights.

Free consumer guidance is available from the Citizens Advice consumer service, which can pass appropriate information to Trading Standards. You may also use any court or payment-provider remedy available to you.

For eligible credit-card purchases, section 75 of the Consumer Credit Act 1974 may apply where the cash price of a single item is more than £100 and no more than £30,000. Chargeback may be available in other circumstances; eligibility is decided by the payment provider.

Privacy complaints

For a concern about personal information, email support@colourivo.co.uk. We respond without undue delay and normally within one month, subject to the rules and permitted extensions under data protection law.

You may also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or telephone 0303 123 1113. You do not have to complain to us first.