Terms of service

These Terms of Sale apply when a consumer buys goods from COLOURIVO through colourivo.co.uk. Please read them before placing an order. They do not exclude or reduce any right that cannot lawfully be excluded.

1. Who we are

COLOURIVO is a trading name of RASMETAK LTD, a company registered in England and Wales under company number 17375941. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. Email: support@colourivo.co.uk.

Your contract is with RASMETAK LTD. The registered office is for formal correspondence; it is not a shop or parcel-return address.

2. These terms and your order

The version of these terms presented when you place your order applies to that order. Our Return Policy, Shipping Policy and Privacy Policy should be read with these terms.

You must be at least 18 years old and legally capable of entering into a contract to place an order.

3. Products and descriptions

We take reasonable care to describe products accurately. Product photographs form part of the description, but colours may appear slightly different depending on screen calibration, lighting and display settings. Measurements, weights and packaging details may have reasonable manufacturing tolerances unless we state that a figure is exact.

Nothing in this section limits your right to receive goods that conform to the contract, are of satisfactory quality, fit for purpose and as described.

4. How the contract is formed

When you submit an order, you are offering to buy the goods shown in your basket. An automatic order acknowledgement confirms that we received your order; it does not by itself mean that we accepted it.

We accept the order and the contract is formed when we send a dispatch confirmation, unless we expressly tell you earlier that we have accepted it. We may take or authorise payment before acceptance. If we cannot accept the order, we will tell you and promptly release any authorisation or refund any amount taken.

Reasons we may not accept an order include unavailable goods, an obvious price or description error, failed payment or fraud checks, an unsupported delivery address, or a purchase quantity that reasonably appears intended for unauthorised resale.

5. Prices, discounts and payment

Prices are set in pounds sterling. If you shop with the store set to another country, prices are shown and charged in that country's currency, converted at the current exchange rate and rounded, and may include a small country-specific price adjustment. The final checkout shows the product price, applicable discounts, any taxes collected by us and the delivery charge before you place the order. For deliveries outside the United Kingdom, any import duty, customs fee or local tax applied by the destination country is not included and is payable by you on arrival; see our Shipping Policy. You must use a payment method offered at checkout and confirm that you are authorised to use it.

If a price is obviously incorrect and could reasonably have been recognised as an error, we may cancel the affected item before dispatch and refund any amount paid for it. We will not change the price of an accepted order because our prices later change.

6. Delivery

We currently deliver to England, Scotland and Wales, and to the United States, Canada, Australia, France, the Republic of Ireland and Madagascar. Delivery to England, Scotland and Wales costs £4.99 per order, and is free when the qualifying merchandise subtotal is £58.99 or more. Other destinations carry their own tracked-delivery charge and free-delivery threshold, listed in our Shipping Policy. Each threshold uses the merchandise subtotal after discounts and before delivery and taxes. Oversized products are delivered within England, Scotland and Wales only.

Estimated delivery is around 15 days from order confirmation within England, Scotland and Wales, and around 2–3 weeks to other destinations. These are estimates, not guaranteed dates. Unless we agree otherwise, delivery will take place within 30 days after the contract is formed. Full details are in our Shipping Policy.

Goods remain at our risk until delivered to you or a person identified by you to take possession. If you arrange your own carrier and that option was not offered by us, risk may pass when the goods are handed to that carrier.

7. Cancelling because you changed your mind

For most goods bought online, you may cancel without giving a reason by telling us no later than 14 days after the day on which you, or a person nominated by you, receives the goods. You then have a further 14 days to send them back.

Send any clear cancellation statement to support@colourivo.co.uk. You do not need our approval. For a change-of-mind return, you pay the direct return cost. Depending on the product and fulfilment route, the applicable return address may be outside the United Kingdom, including China, and an international return may cost more than a domestic UK return. We disclose that cost responsibility and possibility before purchase. You may contact us before buying to ask which return route currently applies. Contact us for the applicable parcel-return address and instructions; do not send returned goods to our registered office.

We refund the amounts required by law, including the standard outbound delivery charge when the whole order is cancelled. We may deduct a proven reduction in value caused by handling beyond what is necessary to inspect the goods. Full conditions, deadlines, refund timing, cancellation exceptions and the model cancellation form are in our Return Policy.

8. Faulty, damaged, misdescribed or incomplete goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to rejection and refund, repair, replacement or price reduction depending on the circumstances and timing.

We bear the reasonable cost of returning goods that do not conform to the contract. Email support@colourivo.co.uk with your order number and a description of the problem. Our Return Policy explains the process without limiting your statutory rights.

9. Full-Set Guarantee

Our voluntary 30-day Full-Set Guarantee covers marker pens that arrive dry, cracked or leaking and sets that arrive with fewer pens than stated. One clear photograph and the order number are required for this additional guarantee. No return is required; we replace affected pens free of charge, or the complete set if more than five pens are affected. The guarantee excludes normal ink depletion and pens that dry through ordinary use or being left uncapped.

This guarantee is additional to, and does not replace or restrict, your statutory rights.

10. Events outside our reasonable control

We are not responsible for delay caused by an event outside our reasonable control. If this happens, we will take reasonable steps to reduce the effect and contact you where the delay materially affects your order. Your statutory rights relating to delivery deadlines and cancellation remain unaffected.

11. Our responsibility to you

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss or damage that was not foreseeable.

We supply goods for personal and domestic use. If you use them for a commercial or resale purpose, we are not responsible for business losses such as loss of profit, revenue, opportunity or business interruption, except where liability cannot lawfully be excluded.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, defective products where liability cannot be excluded, or anything else that the law does not allow us to exclude or limit.

12. Website and intellectual property

The COLOURIVO name, website design, original text, graphics and other materials owned by us may not be copied or used commercially without permission. Third-party names and product rights remain the property of their respective owners. You may use the website for lawful personal shopping only and must not interfere with its security or operation.

13. Personal information

We use personal information as described in our Privacy Policy and Cookie Policy. Information needed to fulfil an order may be shared with payment, ecommerce, manufacturing, fulfilment and delivery providers.

14. Complaints

Email complaints to support@colourivo.co.uk. Our Contact & Complaints page explains our process. We are not currently committed to use a particular alternative dispute resolution provider.

15. Other important terms

We may transfer our rights and obligations under an order to another organisation, but only where this does not reduce your rights. You may transfer your rights where the law allows or with our written agreement.

If any provision is found unlawful or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right does not waive it. These terms are between you and us; no other person has a right to enforce them except where the law expressly provides otherwise.

16. Law and courts

These terms are governed by the law of England and Wales. If you live in Scotland, you retain the benefit of mandatory Scottish consumer protections; if you live elsewhere, you retain any mandatory protection that applies to you. You may bring proceedings in the courts of the part of the United Kingdom where you live, and we may bring proceedings only as permitted by consumer law.

17. Contact

RASMETAK LTD, trading as COLOURIVO
Company number: 17375941
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: support@colourivo.co.uk